Map Marketing Ltd is a family of businesses that was formed back in 1978. Based in Exeter, with its production and warehouse facilities in Hatherleigh (Devon) it is active in a number of markets and operates under a number of brand names. Under the Map Marketing brand they supply stock and made-to-order encapsulated and framed maps and charts, both online and to the stationery trade.
Problem
MapMarketing are a successful custom order business and needed a solution put in place to handle shipping automation and assign couriers based on custom rule sets unique to MapMarketing. The system had to help process and assign their orders with minimal impact on their staff. Map Marketing had an interest with Linnworks and were recommended to contact Pitaron to see how their orders and stock control could be automated, giving them the room they need to grow as a business.
Solution
Our solution was to use a Linnworks order management system to implement custom courier assignment for Fedex, Royal Mail and ParcelForce via automated rule sets to save time and accurately assign the most cost effective courier to their orders. This allows MapMarketing to process their orders in an instant and using our custom designed pick lists get their orders packed to ship at a moment’s notice. We also trained them in person at their place of business on the use of their new system. Working with key staff to ensure they were happy and able to work intimately with the solution once it had gone live.
Services rendered
- Royal Mail OBA Courier integration.
- Parcelforce Courier integration.
- Fedex Courier integration.
- Shipping automation set-up.
- Invoice/Pick list set-up.
- Linnworks in-house training x 1 day (8 hours)
Once launched all of the most time consuming parts of shipping assignment are handled automatically by the solution. By migrating they were able to save countless hours on order processing, increased their agility in handling customer returns and cancellations and have automated key parts of their eCommerce sales to work for them, instead of the other way around.
