Frequently Asked Questions

  • What are the payment terms?

    Spark Sales Online offers a flat monthly charge based on the customized agreement. This rate considers the number of hours expected for your account management.

  • What do I need to get started?

    We need to gather all your project requirements, channels you sell on, couriers, and product information, as well as your goals.

  • How do I know you are “legit?”

    Spark Sales Online has been in operation for years. We are an active Linnworks partner with over a decade of proven experience among our trusted partners. That includes hundreds of projects meeting successful seller goals. Also, we’re always happy to provide existing clients references.

  • How are my processes looked after and by whom?

    We assign an account manager that operates a single point of contact for our team. They will rely on active management notes, reporting, and live updates to track your project while fulfilling their duties on your account.

  • What are my long-term commitments?

    Our services do not require commitments or contractual obligations. You select the service and can cancel at any time. We only request a 30-day notice window to ensure a smooth handover of your tasks.

  • How does this add value to my online business?

    You save time and money from hiring in-house team members or dealing with expansive payroll issues. Instead, our services are provided at affordable flat fees and leverage our years of experience as a team.

  • Can you build my online business?

    We can take your current brick & mortar shop and transform it into a solid online presence with the automation and listings needed to expand your offerings to the digital space.

  • Why should I optimise my listings?

    Thousands of new products are listed on the online marketplaces every single day. To reach your target customer, you need clear, clean, and easy-to-find product elements that we help create.

  • What do I need to start selling on Shopify?

    You will need branding materials like a name, logo, and the products you want to sell. We can provide the optimisation to make your Shopify storefront stand out.

  • What is Shopify, and how does it work?

    Shopify is a complete eCommerce platform for you to build an online store, sell products, and engage with customers. You can use this platform to expand your business across other channels.

  • How long does it take?

    Our managed services provide ongoing, monthly support that boosts your projects to the best possible rank. We can also work in short-term timeframes depending on the project scope.

Still have a question? Get in touch!